Start a deletion request
Enter the email used for your customer or merchant account. We will verify ownership before accepting a request.
What happens next?
After email verification, your request is recorded securely for our privacy team. Submitting a request does not immediately disable access, cancel a subscription, erase a merchant workspace or redeem/cancel rewards. We review the scope and any outstanding obligations before processing and notify you of the outcome.
Information included
Requests cover your account profile, contact details, authentication credentials and sessions, device associations, preferences and associated personal data that is no longer required. We delete or irreversibly anonymize eligible information when processing a verified request.
Records we may need to keep
Limited payment, redemption, fraud and security/audit records may be retained for accounting, legal obligations, disputes and fraud prevention. Retained information is restricted to these purposes. Any applicable retention exceptions and duration will be explained in our response; we do not promise that every historical transaction can be erased.
Merchant accounts and loyalty balances
A merchant request may require an ownership transfer, staff access review or separate business closure instructions to protect other people’s records. Rewards and loyalty balances may become inaccessible after account deletion. Paid access and refunds are handled separately under the payments and refunds policy; no automatic refund is implied.
Can't access your email?
Contact info@loyaltyclub.in with the subject “LoyaltyClub account deletion”. We will provide an alternative identity-verification process. Do not send passwords, OTPs, payment credentials or identity documents unless specifically required through an appropriate secure channel.